ITIL* Intermediate (SO)

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle
work stream. This module focuses on the principles, processes, operational activities and
functions that enable organizations and individuals to successfully manage how their products
and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing
management and operation of the products or services developed or implemented during the
service strategy, design and transition phases of the IT Service Lifecycle as well as any technology
and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in
the ITIL Service Operation publication, but it does not provide the full detail of each supporting
process. More information about these processes can be found in the Operational Support and

Analysis module from the Service Capability work stream.Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

Exam Prerequisites

  •  Evidence of ITIL Foundation Certificate and completion of Service Operation Lifecycle course from an Accredited Training Provider is required to sit in the exam
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable Exam Format.

Exam Format

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.

This list is a guide only, and choices will depend on the candidate’s individual career goals and objectives.

  • Release Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager

Regular fees : Rs. 29,500 per participant inclusive of all taxes and (Training + Certification Exam)

Attractive early bird incentive Rs. 1000 per participant in store for you for first 5 registrations OR if you can register yourself within 2 days of receiving this proposal.

Registration amount : Rs. 5,000/- (non refundable), Rest of the amount can be paid to us at least two days before the workshop.

Group discount Rs. 500 per participant for group of 3 people, Rs. 1000 per participant for group of 6 people and Rs. 1500 for group of 10 people. Group payment has to be done with single transaction.

Upcoming Events




ITIL Foundation

  • 9:00am - 6:00pm (04/14/2019)
  • Ahmedabad